Lite
For sole operators and small teams needing a straightforward shared phonebook.
A$25 + GST / month
- 2 team-member logins included
- 25 device equivalents included
- 500 contacts included
More team-member logins? Upgrade required.
Enquire about Lite →RPR Secure · Shared business phonebooks
One phonebook for your team.
Across your compatible phones.
Keep team and client contacts in one place, organise them across your sites and make them available to compatible desk phones. RPR Secure (RPR-S) brings contact management, supported imports, self-service setup and built-in ticket support together in three hosted plans.
Hosted plans · enquire about availability
Plans from A$25 + GST / monthLite · Standard · Business · Australian dollars per month, excluding GST
Tell us about your business and phone setup. We will confirm compatibility, availability and the right setup option.
Lite · Standard · Business
A shared phonebook.
A plan that fits your team.
Plan and usage prices are Australian dollars, per month, excluding GST. Contact and device-equivalent allowances are included usage; you can exceed them at the rates below. New support tickets cost A$2 + GST each on every plan, including with Priority support.
Enquire to confirm availability and compatibility. Team-member limits are firm on Lite and Standard.
Standard
For small businesses needing more team access and device capacity.
A$40 + GST / month
- 5 team-member logins included
- 50 device equivalents included
- 1,000 contacts included
More team-member logins? Upgrade required.
Enquire about Standard →Business
For larger teams managing more contacts and connected devices.
A$50 + GST / month
- 50 team-member logins included
- 400 device equivalents included
- 10,000 contacts included
Additional team members: A$0.50 + GST per member/month.
Enquire about Business →What is a device equivalent?
Device usage is measured using your average eligible sync requests per hour across the billing month. One device syncing once every hour represents one device equivalent. Devices syncing more frequently consume more equivalents.
A team member is a person with a portal login. Contacts are entries in your phonebook. Neither is the same as a device equivalent.
| Feature | Lite | Standard | Business |
|---|---|---|---|
| Monthly price | A$25 + GST | A$40 + GST | A$50 + GST |
| Team-member logins included | 2 | 5 | 50 |
| Device equivalents included | 25 | 50 | 400 |
| Contacts included | 500 | 1,000 | 10,000 |
| Additional team members | Upgrade required | Upgrade required | A$0.50 + GST per member/month |
| Additional contacts | A$0.10 + GST per 50/month | A$0.10 + GST per 50/month | A$0.10 + GST per 50/month |
| Additional device equivalents | A$0.40 + GST each/month | A$0.40 + GST each/month | A$0.40 + GST each/month |
| New support ticket creation | A$2 + GST per new ticket | A$2 + GST per new ticket | A$2 + GST per new ticket |
Swipe the table to compare all three plans →
Device-equivalent charges use average eligible sync requests per hour across the billing month, rather than a simple count of physical phones. A faster sync frequency can increase usage charges.
Included with every plan
- Contact management and supported contact imports
- Self-service setup
- Access to the built-in support ticket system; each new ticket costs A$2 + GST
- Ongoing system updates and security maintenance
Support and setup
Choose the help you need.
Every plan includes access to the ticket system, with A$2 + GST charged per new ticket. Add Priority support for a faster initial response target, or agree to one-to-one assistance when you need hands-on help.
Support ticket creation
A$2 + GST / new ticketLite · Standard · Business · including Priority support
Ticket creation fees are added to your next monthly invoice. Replies and reopening an existing ticket do not create another ticket charge.
Billing status: Invoice issuing and payment collection are pending completion of the invoicing integration. No retroactive charges apply.
Read the support billing terms →Standard ticket support
First response target: within one working week.
No monthly support add-on. Each new ticket costs A$2 + GST.
Priority ticket support
+ A$20 + GST / month
First response target: within one working day.
The A$2 + GST creation fee still applies to each new ticket.
Critical incidents are prioritised across all plans. Response targets concern the initial response, not a guaranteed resolution time.
One-to-one assistance
A$60 + GST / hourTracked in minutes · billed monthly for the previous month
Agreed one-to-one setup, importing, training or assistance is charged separately. Submitting a ticket does not itself authorise hourly work. Priority support changes the ticket-response target; it does not include free one-to-one assistance or a discounted hourly rate.
Ask about assistance →One place to keep contacts current
Spend less time maintaining separate contact lists.
When contact details change, separate spreadsheets and handset directories can quickly fall out of step. RPR Secure gives your team one place to maintain its phonebook, helping reduce repeated updates.
Everyday contact management
Add, edit and remove contacts in your organisation’s portal. Store a primary number, an optional secondary number, number types and an optional email address.
One organisation, multiple sites
Organise your directory by site and share contacts across locations. Keep site-specific and shared contacts together in your organisation’s phonebook.
At a desk or on your phone
A directory that fits your working day.
A mobile-friendly portal
View and maintain contacts through a mobile browser. Phone and email links open your device’s calling and email apps.
A directory for compatible desk phones
Once supported phones are configured, they retrieve the directory from RPR Secure. Changes become available when each phone next fetches or refreshes its phonebook. We will confirm device compatibility against the release before setup.
Where supported and configured, phones can display a saved client’s name when they call. Caller matching and refresh behaviour depend on verified handset support, configuration and the incoming number.
Help bringing your contacts across
Supported contact imports and self-service setup are included with every plan. We will confirm supported file formats against the release. One-to-one importing or setup assistance costs A$60 + GST/hour, tracked in minutes and billed monthly for the previous month.
Support conversations in one place
Create a support ticket in your portal for A$2 + GST, then add replies and follow its status. Replies and reopening the same ticket do not create another ticket charge. Optional Priority support changes the initial response target; the creation fee still applies.
How it works
From your contact list to your phones.
Tell us about your setup.
Share your team size, locations and phone models so we can confirm compatibility and availability.
Set up your phonebook.
We create your organisation’s access and provide the steps to get started once availability is confirmed.
Bring contacts and connect phones.
Use the included self-service setup and supported imports, or request one-to-one assistance at A$60 + GST/hour.
Keep contacts current.
Your team updates the portal; phones retrieve changes on their next directory fetch or refresh.
System care
Maintain your contacts.
We maintain the system.
Ongoing system updates and security maintenance are included with every plan.
Proposed maintenance policy
Updates at quieter times
Routine updates are planned for 3am Brisbane time, generally on weekends. We aim to minimise disruption. Planned extended maintenance expected to interrupt service for more than 30 seconds will receive at least seven days’ notice.
Brisbane time is AEST (UTC+10). This is the proposed service policy until the release process is operational.
Self-hosted edition Planned
Prefer to host on your own network?
We are planning a self-hosted RPR edition for a single organisation, with the customer-side experience on your own infrastructure. It will not include additional tenant creation or the provider’s management console.
Your organisation or IT provider will manage the local environment, network access and database backups on your own schedule. Limited support will be available for additional fees.
Availability, licensing, requirements and support arrangements will be confirmed separately. Hosted plan prices and service commitments are not self-hosted licence terms.
Register self-hosting interest — plannedA few practical questions
Before you get started.
Which plan fits our team?
Lite is A$25 + GST/month with 2 team-member logins, 25 device equivalents and 500 contacts included. Standard is A$40 + GST/month with 5 logins, 50 device equivalents and 1,000 contacts included. Business is A$50 + GST/month with 50 logins, 400 device equivalents and 10,000 contacts included.
Can we add more team-member logins?
Lite and Standard have firm limits of 2 and 5 team-member logins respectively; more logins require an upgrade. Business includes 50 logins, with additional team members at A$0.50 + GST per member/month.
Can we exceed the contact and device allowances?
Yes. Across all three plans, additional contacts cost A$0.10 + GST per 50/month and additional device equivalents cost A$0.40 + GST each/month. These are included allowances, not hard contact or device limits.
What is a device equivalent?
Usage is measured using average eligible sync requests per hour across the billing month. One device syncing once every hour represents one device equivalent. More frequent syncing consumes more equivalents. Device equivalents, portal logins and phonebook contacts are different measures.
How much does a support ticket cost?
A$2 + GST per new ticket on Lite, Standard and Business, including customers with Priority support. Ticket creation fees are added to the next monthly invoice. Invoice issuing and payment collection remain pending the invoicing integration, and no retroactive charges apply.
Are replies or reopened tickets charged again?
No. Replies and reopening an existing ticket do not create another ticket charge. The A$2 + GST fee is for creating a new ticket.
What changes with Priority support?
Priority support remains A$20 + GST/month extra, targeting a first response within one working day. Standard support targets a first response within one working week. The A$2 + GST new-ticket fee applies to both. Critical issues are prioritised across all plans. Response targets are not resolution guarantees.
Does submitting a ticket authorise hourly assistance?
No. One-to-one setup, importing, training or assistance must be agreed separately. It remains A$60 + GST/hour for all plans, tracked in minutes and billed monthly in arrears. Priority support does not include free assistance or a discounted hourly rate.
Are bug reports and critical tickets automatically exempt?
No. The same A$2 + GST new-ticket fee applies. Critical issues are prioritised, but priority handling does not create a fee exemption.
Is JAI autonomous support available?
No. JAI autonomous support is in development and is not live. Its intended first phase covers support achievable using existing product functions; software fixes and unsupported actions go to the owner. There is no automatic ticket-fee exemption based on how a ticket is resolved.
Can we set it up ourselves?
Yes. Self-service setup, contact management and supported contact imports are included with every plan. One-to-one assistance is available at the separate hourly rate.
Will it work with our phones and contact files?
We will confirm supported phone models and import formats against the release before setup. Contact us with your requirements so we can check the fit.
Do contact changes appear immediately?
Changes become available when supported devices next fetch or refresh their directory. Timing and caching depend on the device configuration. More frequent syncing can increase device-equivalent usage.
Are there early-bird discounts?
No early-bird promotion is currently advertised. Any future promotion requires separately confirmed eligibility and terms, and Lite is excluded. No automatic future price reductions are promised.
Are the prices inclusive of GST?
No. All prices are Australian dollars and exclude GST. Plans, usage charges and Priority support are monthly. Support ticket creations are A$2 + GST each, added to the next monthly invoice. Agreed one-to-one assistance is A$60 + GST/hour, tracked in minutes and billed monthly in arrears.
Support billing terms · 18 September 2026
Clear charges.
Agreed assistance.
These support terms apply to Lite, Standard and Business. All amounts are Australian dollars, excluding GST.
- New ticket creation: A$2 + GST per new customer ticket, added to the next monthly invoice. This fee also applies with Priority support.
- Continuing a conversation: Replies and reopening an existing ticket do not create another ticket charge.
- Response targets: Standard support targets a first response within one working week. Priority support is A$20 + GST/month extra and targets a first response within one working day. Critical issues are prioritised across all plans. These are initial-response targets, not resolution guarantees.
- Agreed hourly work: One-to-one setup, importing, training or assistance is A$60 + GST/hour, tracked in minutes and billed monthly in arrears. Submitting a ticket does not itself authorise hourly work. Priority support does not include free assistance or a discounted hourly rate.
- Fee treatment: Bug reports, critical issues and the way a ticket is resolved do not automatically exempt a new ticket from its creation fee.
- Billing activation: Invoice issuing and payment collection await completion of the invoicing integration. No retroactive charges apply.
Example invoice line
Support ticket creations: 7 x A$2.00 = A$14.00 excluding GST.
Put your business phonebook
in one place.
Tell us about your team and phones. We will confirm compatibility and availability, explain the plan and help you choose the right setup option.